| Information Technology Success | | | | continuous impact on organizations, have made |
| The IT/IS department's role is to provide technical | | | | managing IT performance a critical function for most |
| support for the entire organization. While we know | | | | organizations. Executives are constantly looking for |
| that this alone is a complex task, today's business | | | | ways to use IT/IS more effectively, and identify |
| model requires IT/IS to not only support users, but | | | | uses which generate a higher value add. At the same |
| to align technology to meet the business needs of | | | | time they must guarantee the effective integration |
| the organization. Understanding business unit | | | | and return on investment in order to achieve |
| objectives and translating them quickly and accurately | | | | organizational goals and gain a competitive edge. |
| into IT priorities is essential today. Just as critical is | | | | Information Technology Success |
| the ability to effectively communicate IT planning and | | | | So how does a performance management team |
| performance data in a way that is useful to business | | | | measure how well an organization's IT/IS is aligned to |
| unit management. | | | | organizational objectives? To answer that, first let's |
| The growing complexity of IT/IS, the frequent | | | | take a look at the different vehicles for aligning and |
| technology changes which take place, and its | | | | measuring IT performance. |