| Better Than TQM | | | | business world. |
| Six Sigma is important because it scores much higher | | | | Helps Increase Customer Satisfaction And Build |
| over other quality improvement techniques such as | | | | Loyalties |
| TQM. Business organizations employing TQM just | | | | Another reason for the ever-increasing popularity and |
| focus on achieving predetermined quality levels, which | | | | importance of Six Sigma is that it really helps when it |
| certainly improves efficiencies but does not allow the | | | | comes to handling competition, which has increased |
| organization to realize the full potential. Six Sigma is | | | | considerably in today's business world. Business |
| different as the focus here is to make consistent | | | | organizations worldwide have realized that in order to |
| quality improvements until business processes are fully | | | | beat the competition, they will have to offer better |
| optimized. As soon a certain quality level is achieved, | | | | quality products or services to their customers and |
| the organization shifts gears and starts concentrating | | | | that too at competitive rates. |
| on achieving other levels of quality. The whole process | | | | Six Sigma helps because it enables business |
| continues until all the business processes are fully | | | | organizations to achieve the above stated objective, |
| optimized. | | | | which ultimately results in greater customer satisfaction |
| Data Driven Approach | | | | and helps in building customer loyalty. Having a loyal |
| Six Sigma concepts and methodologies stress the use | | | | group of customers is always important for any |
| of statistical tools and techniques for improving quality | | | | business because it ensures a constant flow of |
| and reducing defects. The dependence on hard facts | | | | revenues even when there is a cyclical downturn in |
| and figures automatically ensures that whatever | | | | the industry. |
| decisions are taken will have the desired affect on the | | | | The importance of Six Sigma has increased manifold |
| quality of goods or services and the efficiency of | | | | in the last two decades and is set to increase even |
| business processes. | | | | more in the coming years as more and more |
| An experienced production manager may be the right | | | | businesses realize its benefits. Six Sigma is anticipated |
| person to make quality-improvement decisions but if | | | | to maintain its dominance over all other existing quality |
| the decisions are based solely on gut feelings and | | | | improvement techniques because it is flexible and can |
| preconceived notions, the decisions may not have the | | | | be altered to suit the requirements of new businesses |
| desired effect, especially if the task is to make | | | | that might come up in the near future. We can never |
| adjustments in a complex business process. The | | | | be too sure about the future but as far as the present |
| inherent ability of Six Sigma to produce the desired | | | | is concerned, Six Sigma is certainly calling the shots |
| results has thus increased its importance in today's | | | | across all types of industries worldwide. |