| v> | | | | Executive Review), PRONTO North America captures |
| Better Call Management from Service Management | | | | the values of Lean Manufacturing throughout the |
| Translates into overall Win-Win for PRONTO North | | | | enterprise. This functionality is accomplished utilizing a |
| America Service Management incorporates a flexible | | | | highly-trainedworld-class staff and an innovative |
| network that maps the diverse requirements of | | | | process modeling and automation toolsetunmatched in |
| customers to the system. Whether a fleet of vans | | | | the industry, ensuring the realization of continuous |
| carrying parts, a team of on-site engineers, or a pool | | | | processimprovement and profitability. This expertise |
| of technicians with various skills sets, all the functionality | | | | segues to PRONTO's BPM powered by XSol. |
| to service customers is possible while increasing the | | | | PRONTO North America is the North American |
| profitability of a company operation. Calls can be | | | | Master Distributor of PRONTO-Xi, a comprehensive |
| entered and prioritized by customers over the internet | | | | software system allowing manufacturers, distributors, |
| and they can be kept informed of their call status at | | | | andretailers to effectively manage all phases of their |
| any time. | | | | business. Far beyondjust another Enterprise Resource |
| According to Mike Ligudzinski, CEO of PRONTO North | | | | Planning (ERP) System, PRONTO-Xi'sfinancial and |
| America, "Service Management handles the ongoing | | | | distribution applications are unique and have provided |
| service of customers' equipment. It enhances the | | | | maximumreturn on investment for a wide variety of |
| quality of customer service through better call | | | | organizations since 1976. From |
| management, fast call resolution and simplified contract | | | | PRONTO Production to PRONTO Advanced |
| management." | | | | Warehousing; from PRONTO Planning to PRONTO |
| PRONTO North America, Inc. based in Eden Prairie, | | | | Quality Management System (QMS); from PRONTO |
| MN, is widely recognizedas the authority in | | | | Distribution Requirements Planning (DRP) to PRONTO |
| technologically driven business solutions and | | | | Forecasting Management, the cross-section and |
| processmanagement. Utilizing innovative implementation | | | | breadth of integrated elements addressed by |
| techniques and tools, PRONTO North America | | | | PRONTO-Xi is unmatched in the marketplace and |
| generates increased performance, service, efficiency, | | | | justifies its natural leadership role as the best fully |
| and accountability. Through PEER (Process Evaluation | | | | integrated business software solution. |